In Business Since 2010 


Washington DC - Maryland - Virginia

Email Us : 24/7
 GET QUOTES ONLINE - 24/7 

FAQ

Furniture Assembly Experts FAQs

  1. How does Furniture Assembly Experts operate ?

    We give priority to customers who EMAIL us first or submit a request on our website. The reason why is because, we need to have the model number of your furniture in order to give you a quote and schedule you for service immediately. As we receive a high volume of calls. we cannot get all model numbers of furniture over the phone

  2. Do you provide Same Day Service ?

    Yes, We do provide service; but mostly for residential customers. We understand that people moving into the area need a place to sleep and relax. Commercial customers; Ask !!!

  3. What geographical areas do you cover?

    Our Coverage move from Southern Maryland, to Washington DC Metro area. Northern Virginia and downtown Baltimore AREA. 

    If you are out of that coverage area; please call or send an email. We may create a special request for you

  4. How do you charge for the assembly of furniture ?

    We charge a flat rate per piece of furniture to be assembled. NO HOURLY Rate for furniture assembly. Hourly rate is only for moving help

  5. How do I pay for your services ?

    We may take payment for the assembly after the assembly completed. However,  it is mandatory for all customers to pay their invoice to confirm the assembly of their furniture. We do this to maintain a stable schedule free of last minute cancellation that affect our workers

     We accept all type Credit Cards including American express and discover. Payment are made online thru our secure invoice system that automatically confirms your appointment. We also accept company Checks for businesses only.  

  6. Do you have Cancellation Fee ?

    Yes, We do have a cancellation fee. If you make an appointment and cancel the appointment within 12hr of the appointment scheduled time; you will subject to a $50 cancellation fee. We will charge you this fee immediatly and withdraw it from the payment you made to confirm the appointment. Every Customer is allowed to reschedule the appointment up to 3 times.


    FYI: Appointment rescheduled cannot be cancelled without a cancellation fee

  7. Who are your customers ?

    We work primarily and give priory to individual Homeowners, College Students, Foreigner or out of state customers moving into our coverage area; interior designers, interior design firms, freight companies, Construction companies. Then follow small businesses, Non profit organization, government agencies, local state government and Corporate.

  8. Do you pick up furniture at local stores ?

    Yes. At this time we do pick up furniture at local store. However, our speciality is the installation service after your furniture have been delivered at your home or office by your freight carrier.

     

    FYI: Each furniture box must be located in the room where they are supposed to be installed before our technician arrive on site; or we will charge you an additional fee to move your furniture to room of your choice

     

  9. Who will assemble my furniture ?

    We send our background screen installation Technicians to install your furniture or fitness equipment at your home. All our installation technicians have a minimum of 3 years experience dealing with the installation of all kind of furniture, fitness equipments and other items. They go thru our training process

  10. What type of furniture assembly jobs do you handle?

    We install Bedroom furniture, Living room furniture, Office Furniture, Patio furniture, Pool table, swing set / playset, Luxury furniture. Visit our Facebook page to see the huge inventory of furniture installed over the past couple of years and projects we completed

    FYI: We reserve the right to deny service when we cannot find a place in our schedule to service you

     

  11. What type of Guarantee does Furniture Assembly Experts provide?

    We provide 30 days guarantee on all installation workmanship. Our guarantee cover only if a screw gets damage or if a part come out because a piece of furniture has not been tighten enough during the assembly.

    We are not responsible for shipping delays, shipping damages. These issue will generally generate return visit appointment at an additional fee TBD

    FYI: Our technician are trained to not make errors. We have a ZERO DAMAGE policy during installations.  Our Technicians only use high quality tools to install your furniture or fitness equipment and to provide you with the best guarantee when the job is completed

     

  12. Do you install all brands of furniture?

    Yes, We install all brands of furniture from All manufacturers and all department stores. However, we sometime establish some restriction toward some model brand of furniture if we believe they do not meet our safety requirements

  13. Do you haul trash away ?

    No, We do not haul away trash. However, We will make sure that all empty boxes are well organized and regrouped in a specific area after the installation is completed. The customers is responsible for the disposal of empty boxes after the installation. We may haul way empty boxes for an additional fee or relocate the boxes to your local trash/dumpster area for residential customer

    For Commercial customer; this rule does not apply as it will be based on the project completed or to be completed


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